Terms and Conditions
Course booking terms and conditions
Please read these carefully as booking a course with C4 confirms that you agree to our terms and conditions.
- To book into a C4 course please use our online booking system
- All payments must be received no later than 48 hours prior to the class
- Bookings will only be confirmed on receipt of payment
- We don’t send invoices but are happy to provide a tax receipt once payment has been received
- If paying by PayPal, we will provide our GST number to go with the PayPal receipt
- C4 Group reserves the right to cancel or reschedule courses if minimum numbers are not reached
- A full refund of fees will apply if C4 Group cancels the course. If you choose to re-book your fees will be carried over to the new course
- If you notify us of cancellation or non-attendance more than 7 days prior to the day of the course you are entitled to a full refund or you may re-book onto another course without incurring any further fees
- If you do not notify C4 Group of non-attendance or cancellation more than 7 days prior to the course you are not entitled to a refund and must pay the full fee to book onto another course
- If you do not turn up on the day there is no refund and you must pay the full fee to book onto another course
- Course participants that arrive later than 30 minutes after the class start time will not be admitted to the class and will need to rebook onto another course
- For Health and Safety reasons please do not enrol if you are rostered on a night shift the night before or the night after your class
- If you are unwell for any reason, please do not attend the class. You may be denied entry if you are sick. Please contact us as soon as possible to rebook at no additional charge.
- The standard booking is for the COA Mandatory Training course only. This does not include any additional services offered by C4 Group or the COA Licence application fee payable to PSPLA. The cost of the licence application is additional to the COA Mandatory training fee. If requested C4 Group can complete this application and pay the necessary fees on your behalf. This is our Gold Package – please contact us for further information regarding this package.
If you are booking for more than four people, please contact us on firstname.lastname@example.org and we will be able to assist you