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Terms and Conditions

Please read these carefully as booking a course with C4 confirms that you have read and agree to our terms and conditions. The following terms and conditions are effective from March 1st, 2024

  • To book into a C4 course please use our online booking system (for public courses available through the calendar), or email us at admin@c4group.co.nz (for corporate courses)
  • If you have more than three people to book in at one time, please contact admin@c4group.co.nz  and we can assist you
  • Payment can be made via PayPal or bank transfer. Credit card options are not available outside of PayPal
  • All payments must be received 24 hours prior to the class and no booking is confirmed unless payment has been received
  • Places are booked on a first come first serve basis so if payment is delayed, we will assist you to book another date that suits you
  • We are unable to provide invoices, however we are happy to provide a tax receipt once payment has been received
  • If paying by PayPal, we will provide our GST number to go with the PayPal receipt. As they are a third party provider, we are unable to provide an invoice or a C4 Group tax receipt
  • C4 Group reserves the right to reschedule courses if minimum numbers are not reached
  • We are able to rebook you onto a future course at no cost but if you choose not to continue, a full refund of fees will apply
  • If you notify us of cancellation or non-attendance more than 7 days prior to the day of the course you are entitled to a partial refund. A $150.00 administration fee applies and this will be deducted from your refund
  • If you still wish to attend a class, you will have one opportunity to rebook providing space is available, and without incurring any further fees
  • If you withdraw from the course less than 7 days before the class date you will have one opportunity to rebook providing space is available, and without incurring any further fees, provided you contact us more than 24 hours prior to the class. Unfortunately no refunds are available in this case
  • If you do not turn up on the day, and have not contacted us more than 24 hours prior to the class, you must pay a rebook fee of $100 to book into another course. This includes those that ring or email us on the day of the class
  • If you do not contact us to rebook within 4 weeks you will be required to pay the full fee to book into another course
  • If you fail to attend the second class C4 will not be able to offer you a place on another course without the full fee being paid
  • If English is your second language, and the instructor determines that your language skills won’t allow you to meet the NZQA requirements you will be stood down from the class. You are able to rebook at no extra cost once you have provided an English language certificate. Please contact the office for a list of acceptable certification

Face to Face classes

  • Course participants that arrive more than 15 minutes after the class start time will not be admitted to the class and will need to rebook onto another course with a rebook fee of $100 required. This will be strictly observed
  • For Health and Safety reasons please do not enrol if you are rostered on a night shift the night before or the night after your class
  • Also for Health and Safety reasons, closed in footwear must be worn when attending face to face classes
  • If you are unwell for any reason, please do not attend the class as you will be denied entry if you are sick. Please contact the office as soon as you can to discuss a rebook and whether any additional charges are applicable

Virtual Classrooms

  • If you choose to book into a Virtual Classroom, it is your responsibility to make sure that:
    • Your device is fully charged
    • Only laptops or PCs will be allowed for virtual classroom attendance. Tablets or phones will not be permitted
    • Your device is equipped with a functioning microphone and camera, as the instructor needs to be able to hear and see you during the session
    • That you have sufficient space for the instructor to see you from head to toe during practical assessments
    • That you have plenty of data available
    • That you can be at a suitable venue for the full 5 hours of the course. Places such as cars, libraries, or back yards are not acceptable venues
    • That your browser will support Zoom. We advise either Firefox or Chrome as the browser
    • That you join the class 30 minutes before the start time to check your connection and resolve any technical issues. Be present at least 15 minutes before the start time, as late admission will not be allowed
    • Unfortunately we cannot be responsible for the fact that you may not have received an email from us with your login. If you are unable to access your email account, or do not receive the email prior to the class starting, it is your responsibility to let us know and we can resend the email. Don’t forget to check your spam folder as often your settings may not allow our email through
    • We cannot be responsible for non-attendance due to device, internet failure, or other technical issues. If you aren’t able to meet the above requirements please rebook for a face to face class. You must pay a rebook fee of $80 to book into another course

PLEASE DON’T FORGET TO READ THE HANDBOOKS THAT WE SEND – THIS WILL BE ATTACHED TO YOUR CONFIRMATION EMAIL