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Terms and Conditions

Please read these carefully as booking a course with C4 confirms that you have read and agree to our terms and conditions. The following terms and conditions are effective from March 1st, 2024

Bookings:

  • To book into a C4 course please use our online booking system (for public courses available through the calendar), or email us at admin@c4group.co.nz (for corporate courses)
  • If you have more than three people to book in at one time, please contact admin@c4group.co.nz  and we can assist you
  • Payment can be made via PayPal or bank transfer. Credit card options are not available outside of PayPal. If paying by PayPal, we will provide our GST number to go with the PayPal receipt. As they are a third party provider, we are unable to provide an invoice or a C4 Group tax receipt
  • Unless by prior agreement, we don’t provide individual invoices. However we are happy to provide a tax receipt once payment has been received
  • All payments must be received 24 hours prior to the class and no booking is confirmed unless payment has been received
  • Places are booked on a first come first serve basis so if payment is delayed and the class is full, you will not be able to attend the originally booked class and we will assist you to book another date that suits you

Cancellations, Withdrawals and Refunds

  • C4 Group reserves the right to reschedule courses if minimum numbers are not reached. If a course is cancelled or postponed we will rebook you onto a future course at no cost. However should you choose not to continue, a full refund of fees will apply
  • If you notify us of cancellation or non-attendance more than 7 days prior to the day of the course you are entitled to a partial refund. A $150.00 administration fee applies and this will be deducted from your refund. However if you still wish to attend a class, you will have one opportunity to rebook providing space is available, without incurring any further fees
  • If you withdraw from the course less than 7 days before the class date no refunds are available. However, you will have one opportunity to rebook providing space is available, without incurring any further fees.
  • If you do not turn up on the day, and have not contacted us more than 24 hours prior to the class, you must pay a rebook fee of $100 to book into another course. This includes those that ring or email us on the day of the class
  • The $100 rebooking fee only applies for 4 weeks from the date of the original course and if you do not contact us to rebook within 4 weeks you will be required to pay the full fee to book into another course. This will be strictly enforced
  • If you fail to attend the second class C4 will not be able to offer you a place on another course without the full fee being paid
  • If you have enrolled for any course over 3 months, you can withdraw up until the end of the 8th day and are entitled to a full refund less administration costs of up to 10% of the cost of the course. After this no refund is available

English Language Requirements

  • All learners attending C4 classes must have good English language skills across the four areas of reading, speaking, writing and understanding verbal instructions.
  • If English is your second language, and the instructor determines that your language skills won’t allow you to meet the NZQA requirements you will be stood down from the class.
  • You will be required to pay a full fee to rebook for a second class and a new booking will not be accepted within 4 weeks of the original class. You may be required to produce an English language certificate. Please contact the office for a list of acceptable certification

Face to Face classes

  • Course participants that arrive more than 15 minutes after the class start time will not be admitted to the class and will need to rebook onto another course with a rebook fee of $100 required. This will be strictly observed
  • For Health and Safety reasons please do not enrol if you are rostered on a night shift the night before or the night after your class
  • Also for Health and Safety reasons, closed in footwear must be worn when attending face to face classes
  • If you are unwell for any reason, please do not attend the class as you will be denied entry if you are sick. Please contact the office as soon as you can to discuss a rebook and whether any additional charges are applicable

Certificate of Approval Assessments

  • There are 3 assessments for the Certificate of Approval training – one of which is face to face and two of which are done online
  • To complete the online assessments you must have access to a laptop, pc or tablet. THESE CANNOT BE DONE ON A PHONE.
  • If you do use a phone and have any issue with access, format, completion or submission of the assessments, we will not be able to assist you with these

Certificate of Approval Licence Applications

  • If C4 Group is applying for your Certificate of Approval, you will receive an initial email with information regarding what documents need to be completed or submitted
  • If we have not received these within 4 weeks of the booking, we will terminate the application process. In these situations no refunds are avaialble

PLEASE DON’T FORGET TO READ THE HANDBOOKS THAT YOU WILL RECEIVE – THESE WILL BE ATTACHED TO YOUR CONFIRMATION EMAIL AND WILL PROVIDE FURTHER DETAILS OF C4 GROUP POLICIES AND PROCESSES.